arc-en-ciel pâtisserie
sweets for bigger smiles.
FREQUENTLY ASKED QUESTIONS
where are we located?
We are now based in a pretty shophouse unit at 37A Neil Road.
Check out our Wabi-sabi inspired interior with our cake creations for the perfect cake adventure.
can I pre-order your cakes for pick-up or delivery?
Yes, our cakes are available for pre-ordering at least 4 days prior to pick-up date. You can pre-order them here.
Islandwide delivery for pre-orders is now available. Delivery fee is calculated based on distance from our location.
how do I order a customised cake?
All flavours of our cakes in our current menu can be customised to a larger size if you would like.
Please drop us a DM on social media or email us for your special requests.
Please kindly note that we require at least 2 weeks advance notice for such special requests.
what is your cancellation policy?
Changes to orders can be made 2 or more days prior to the delivery or pick-up date.
A 20% cancellation fee will be applied on all orders cancelled. No refunds or credits will be issued for cancellations made with less than 2 days' notice.
can I make reservations for dine-in?
You can make table reservations to dine-in at our restaurant right here.
can I walk-in to takeaway your cakes?
Yes, you can walk-in to takeaway either our petit or whole cakes. Flavours may be limited based on availability.
You can also whatsapp or DM us via social media to check in with us on available flavours for the day.
can I request for candles and chocolate writing on my celebratory cake?
We will provide a complimentary candle and a "Happy Birthday" chocolate tag for all birthday orders.
Unfortunately, we do not customise writing on the cake.
what are your operating hours?
We are open Wednesdays to Sundays.
Sun: 13h30~17h30
Wed&Thu: 13h30~17h30 / 20h00~23h30
Fri&Sat: 13h30~18h00 / 20h00~23h30
Last orders are 45 minutes before closing.
We are closed every Monday & Tuesday.
can I order cakes for dine-in or takeaway during your night concept?
We have a unique concept during our night operating hours, where we serve plated desserts and tea cocktails. If you're looking to enjoy our mousse cakes, we recommend visiting in the afternoon for our day menu.
how long can I keep your cakes for? and how should I store it?
Our cakes are best consumed within 2 days and should be kept in the fridge (3 to 5 degree celcius).
Because of the temperature sensitivity of our cakes, we advise our customers who choose self pickup to keep their travel time to within 1 hour. We will provide an ice pack in each cake box to help with your journey.